General Terms & Patient Information
General Terms and Conditions (GTC) of the Private Medical Practice of Dr. Oleg Kheyfets
1. Type of the Practice
This is a private medical practice. This means that Dr. Oleg Kheyfets has no contracts with public or private health insurers. Patients receive an invoice after each consultation, which they initially pay themselves. Subsequently, they can apply for a partial reimbursement of costs from their respective health insurance provider.
2. Appointment Booking and Treatment Agreement
By booking an appointment—whether by phone, electronically, or in person—a treatment agreement is established between the patient and Dr. Oleg Kheyfets’ practice. Both parties commit to fulfilling the terms of this agreement.
3. Cancellation of Appointments
Booked appointments are binding. If an appointment cannot be kept, cancellation is required at least 24 hours before the scheduled time. Cancellations can be made by phone or via email at post@urologie-kheyfets.at.
4. Cancellation Fee for Missed Appointments
If a patient fails to attend a booked appointment and does not cancel in time as outlined in point 3, the practice reserves the right to charge a cancellation fee of €200. This is based on the provisions of the Austrian Civil Code (ABGB) regarding service contracts.
5. Billing and Payment
Invoices are to be paid immediately after treatment. The cancellation fee as described in point 4 will be invoiced after a missed appointment and must be paid within 14 days of the invoice date.
6. Reimbursement by Health Insurance Providers
Patients can submit the paid invoice to their health insurance provider for reimbursement. Typically, the insurance covers part of the costs, usually up to 80% of the amount that a contract doctor would receive for the same service. For detailed information, please contact your health insurance provider.
7. Sharing of Medical Reports
Laboratory results can be securely accessed by patients via the website www.labors.at. Alternatively, results can be collected personally during the practice’s office hours. The practice does not actively transmit results to patients.
